If you’re looking for a new real money online casino that combines creativity with reliability, Casino Lab deserves your attention. Operated by Genesis Global Limited and launched in 2020, the platform has quickly gained a reputation as one of New Zealand’s best online casinos. In this Casino Lab review, we’ll walk you through the highlights so you know exactly what to expect.
Casino Lab offers a game portfolio that will please every type of player. With hundreds of online pokies from world-class providers like NetEnt, Microgaming, and Play’n GO, the selection is both diverse and exciting. Fans of table games can enjoy blackjack, roulette, and baccarat, while the live casino section—powered by Evolution Gaming—delivers an authentic experience from the comfort of your home.
Accessibility is another strong point. Whether you prefer playing on a desktop or on the go via a mobile device, Casino Lab ensures smooth gameplay with no loss of quality. The site’s playful laboratory theme adds a fun twist, but the design also remains highly functional, making it easy to find your favourite games.
| Parameter | Details |
|---|---|
| Company | Invicta Tech LTD |
| Launched | 2024 |
| Jurisdiction | Costa Rica (Costa Rica) |
| Live Chat | Yes |
| Games Quantity | 9,700 |
| Providers Quantity | 246 |
| Bonus Quantity | 0 |
| Scanned Countries | 10 |
| Minimum Deposit | 10 |
| Minimum Withdrawal | 10 |
| Currencies | $, €, zł, kr, C$, Ft, Kč, NZ$, A$, Fr. |
| Languages on Site | العربية (Arabic), česky, čeština (Czech), Nederlands, Vlaams (Dutch), English (English), suomi, suomen kieli (Finnish), français, langue française (French), Deutsch (German), Ελληνικά (Greek), Magyar (Hungarian), Italiano (Italian), Norsk (Norwegian), polski (Polish), Português (Portuguese), slovenčina (Slovak), slovenščina (Slovene), español, castellano (Spanish) |
| Support Chat Languages | English (English) |
| Allowed Countries | 188 |
When it comes to rewards, Casino Lab doesn’t disappoint. New players can take advantage of attractive welcome bonuses, while regular promotions and loyalty perks keep things exciting for returning members. Banking is also hassle-free, with secure payment options tailored for Kiwi players, ensuring fast deposits and withdrawals.
Security and trust are essential, and Casino Lab is fully licensed and regulated by respected gambling authorities. Combined with responsive customer support, players can enjoy peace of mind while focusing on the fun.
To sum up, this full review shows that Casino Lab is more than just another gaming site. It’s a creative, reliable, and entertaining option for Kiwis who want to explore one of New Zealand’s best online casinos.
Casino Lab Gallery
Pros and Cons of Casino Lab
When weighing up any online casino, it’s important to look at both the strengths and the drawbacks. Our expert evaluation of Casino Lab highlights the following:
Pros
- Licensed & regulated
- Leading game providers
- Large slots & live casino library
- Many payment options
- 24/7 support
- Welcome bonus & promotions
Cons
- Processing fees on payouts
- No native apps
- Withdrawals take 24–72h
Overall, the pros and cons show that Casino Lab has far more positives than negatives. Based on our expert evaluation and consistent feedback from player reviews, this platform remains a solid choice for anyone seeking a safe and entertaining gaming experience.
Bonus and Offers
Casino Lab welcomes new players in style, much like other leading gambling platforms. The first thing you’ll notice is the attractive welcome bonus, which usually combines matched deposit offers with a bundle of free spins on popular pokies. To unlock these rewards, members need to complete the required deposits and meet wagering rules before cashing out any winnings.
What makes Casino Lab stand out in this review is the creative way promotions are presented. For instance, the “Weekly Ingredient Delivery” campaign allows players to collect exciting rewards, free spins, and even access to the exclusive VIP Lab. These themed bonuses add extra flavour to the experience, giving regular members plenty of reasons to return.
On the downside, our latest review did not uncover any active slot tournaments or a no deposit bonus. This may be disappointing for players who enjoy freebies without committing funds. However, the consistent supply of reload promotions and free spins helps keep the balance positive.
| Promotion | Details |
|---|---|
| Welcome Package | 200% up to €1750 + 150 Free Spins |
| Roulette Run | $16,000 prize pool |
| Weekly Reload | 50 Free Spins |
| Weekend Reload Bonus | $1,400 + 50 Free Spins |
| Weekly Cashback | 15% up to $6,000 |
| Live Cashback | 25% up to $400 |
The VIP Lab
The so-called VIP Lab used to function as the casino’s loyalty programme. While it no longer appears directly on the website, the operator’s Terms & Conditions still outline the privileges that VIP members receive. It’s possible that the feature is being upgraded or redesigned, which means high-value players may see it return in the near future.
Overall, Casino Lab offers a rewarding and structured approach to bonuses, even if the absence of a no deposit bonus and slot tournaments limits variety. With strong deposit promotions, engaging campaigns, and hints of a returning VIP scheme, this platform continues to attract attention from both casual players and dedicated punters.
Payment Methods
Casino Lab offers a broad range of convenient deposit and withdrawal methods suited for Kiwi players. Options include credit and debit cards, online and mobile banking, prepaid vouchers, and e-wallets. Among the most widely used are VISA, Apple Pay, Skrill, EcoPayz, and Neteller. Availability may vary depending on your country of residence.
The casino supports multiple currencies, such as NZD, USD, EUR, CAD, and GBP, though players should be mindful of possible exchange fees. The minimum amount for both deposits and withdrawals is $10, while maximum limits are set at $5,000 per deposit and $2,300 per withdrawal, unless you choose to adjust them in your account. By default, payouts are returned to the original payment option. If that isn’t possible, funds will be transferred to your bank account with a $10 admin fee, on top of a 2% processing charge.
Deposits are credited instantly, whereas withdrawals may take between 24 and 72 hours to clear due to verification checks. Note that Paysafecard is available only for deposits. Standard withdrawal caps are $5,500 weekly and $22,000 monthly, excluding progressive jackpot wins, which are always paid in full.
VIP players can benefit from increased withdrawal limits and priority service. For detailed information or personalised assistance, you can reach out to the Casino Lab customer support team at any time.
| Payment Methods | Deposits | Withdrawals |
|---|---|---|
| Alands Banken | Yes | Yes |
| Bank Transfer | Yes | Yes |
| Bitcoin | Yes | Yes |
| Bitcoin Cash | Yes | Yes |
| Danske Bank | Yes | Yes |
| Dogecoin | Yes | Yes |
| Handelsbanken | Yes | Yes |
Security
Our team of specialists has taken a close look at Casino Lab for this Casino Lab review, focusing on transparency, licensing, and overall player safety. Established in 2024 and operating under the jurisdiction of Costa Rica, the platform has positioned itself as an emerging brand in the iGaming market.
As part of our ongoing commitment to trustworthy reporting, we continuously monitor Casino Lab’s licensing status and regulatory standing. This process ensures that players from New Zealand and beyond have access to accurate information before deciding to play.
If you have questions regarding licensing, regulation, or specific aspects of player safety, we encourage you to reach out to our team or leave a comment for further clarification. Our experts remain dedicated to providing reliable updates, so you can make informed decisions when choosing where to play.
Customer Care
Getting in touch with Casino Lab Customer Support is straightforward. Players can use the Live Chat feature for immediate assistance—the chat window opens instantly, allowing you to type your query and receive a prompt response. New Zealand players also have the option to contact support via email at support@casinolab.com
. Currently, there is no phone number available for direct calls.
Before reaching out, we recommend browsing the Help Centre, Casino Lab’s detailed FAQ section. It offers valuable information on sportsbook features, casino games, deposits, withdrawals, verification, technical issues, and other general queries.
Our team analyzed complaints and reviews from Casino Lab players across multiple platforms. While some users reported occasional delays in account verification, the overall feedback shows that Casino Lab Customer Support is efficient, friendly, and resolves issues promptly—typically within 2 business days.
During our live chat test, we were 8th in the queue, yet an agent joined within 30 seconds and answered all questions thoroughly. Note that inquiries related to security or licensing may need to be addressed via email. Overall, player feedback and our hands-on experience indicate that Casino Lab provides a reliable and professional support service.
Casino Lab Games of Software
At online casino CasinoLab, players can explore an extensive library of games, including 3-reel pokies, video slots, and classic titles. The collection features high-quality games with competitive RTPs, designed to appeal to Kiwi and Australian players. Popular titles include 3 Coins Volcanoes, Gold Blitz, and Mighty Wild: Jaguar, all delivered by licensed and award-winning game developers and providers such as:
- NetEnt
- Big Time Gaming
- Relax Gaming
- Evolution
- Playtech
Finding your favorite game is simple. You can use the search bar, browse by game developer, or explore by category. New players can even try games in demo mode, meaning there’s no need to sign up to test pokies or table games before wagering real money.
CasinoLab Games Categories
CasinoLab organizes its library into three main sections: Casino, Live Casino, and Jackpots, making it easy for players to find games suited to their preferences.
- Casino: Explore Top, New, Popular, Bonus Buys, Live Games, Megaways, Instant Games, Pokies, and All Games. These categories feature the latest and most sought-after titles from leading providers.
- Live Casino: Engage in real-time gameplay with Top Live, Roulette, Blackjack, Game Shows, Baccarat & Dice, Poker, and All Live categories. Live games require real deposits.
- Jackpots: Hunt for big NZ dollar prizes with Hot Jackpots, New Jackpots, and All Jackpots.
Sports Betting at CasinoLab
For those who enjoy sports betting, CasinoLab also offers a well-organized sportsbook. Players can access three main sections: Sports, Live Betting, and Virtual Sports. Top sports include football, basketball, baseball, tennis, and cricket. Odds are available in American, decimal, or fractional formats, and boosted odds provide extra value. The live streaming feature allows punters to watch matches while placing bets in real-time.
Overall, online casino CasinoLab provides a clean, intuitive interface, making it easy to navigate between slots, pokies, live dealer games, jackpots, and sports betting, all powered by trusted game developers.
Registration
Starting your journey at CasinoLab is simple. Look for the prominent orange Register button in the upper right corner of the homepage. Click it to begin and choose between claiming a casino welcome bonus, a sports welcome bonus, or signing up without a bonus.
During registration, you will need to provide the following details:
- Email address
- Password
- First name
- Last name
- Date of birth
- Gender
- Country
- Currency
- Phone number
- City
- Full address
Once your account is created, you must verify your ID. Completing verification ensures full access to all of CasinoLab’s services without restrictions.
Login
To log in to your CasinoLab account, enter your email address and password. If you forget your password, it can be recovered via email, or you can contact customer support for assistance. After logging in, you can check your balance, view available bonuses, make instant deposits, and request withdrawals of your winnings—all from your personal account dashboard.
Go Easily Mobile with Casino Lab
Genesis Global Limited has not created a native app for CasinoLab, nor has it outsourced this task to any third party. Instead, the focus has been on optimizing the web platform, making it fully accessible through any mobile browser. This means you don’t need to download large apps or update your phone or tablet unnecessarily.
Simply open the Casino Lab website on your device and start playing! The registration process is the same as on desktop, and existing account holders can log in with their current credentials. You can make deposits, request withdrawals, and enjoy the full range of games on the go. Should any issues arise, the 24/7 Casino Lab customer support team is always ready to assist.
Conclusion of Casino Lab
From our perspective, Casino Lab stands out as a premium destination for online gambling enthusiasts. Based on our thorough review of Casino Lab, the site is secure, fully encrypted, and operates under the supervision of reputable gaming authorities, ensuring a safe and trustworthy experience for players.
The platform boasts an impressive collection of pokies and table games, all provided by leading iGaming developers such as Play’n GO, Red Tiger, and NetEnt. The extensive library caters to both casual players and high-rollers, offering a variety of themes, features, and high RTP games that keep engagement levels high.
Seasoned gamblers will particularly enjoy the vast live casino section and the Must Fall Jackpots area, where the potential for big wins adds an extra layer of excitement. Our team also reviewed player reviews across multiple sources, noting overwhelmingly positive feedback regarding game variety, smooth gameplay, and responsive customer support.
While there are minor inconveniences such as occasional fees and slight delays in withdrawals, these are relatively rare and do not significantly impact the overall experience. In our expert opinion, Casino Lab offers a polished, reliable, and entertaining platform. For those seeking alternatives, Casumo Casino also provides a similar high-quality experience.
FAQ
Is Casino Lab Safe?
Casino Lab operates with top-notch security measures. The platform holds an encryption certificate from Sectigo RSA and is licensed by both the Malta Gaming Authority (MGA) and the UK Gambling Commission (UKGC). These credentials make it clear that Casino Lab is a safe, reliable, and fully trustworthy online casino.
Is Casino Lab a Scam?
There is no evidence of fraudulent activity on the site. Since its launch in 2020, Casino Lab has been running smoothly and is backed by respected names in the industry. The casino partners with leading game providers such as Evolution Gaming and actively supports responsible gambling initiatives in cooperation with organizations like the Responsible Gaming Foundation.
How to Contact Casino Lab Customer Service?
Players can reach the support team via phone, live chat, or email. The multilingual team is available 24/7, ready to assist with any issue. Additionally, the platform offers a comprehensive FAQ section for quick answers to common queries.
How to Play for Real Money at Casino Lab?
All real-money games are accessible after completing the registration process. Signing up is fast and straightforward, but note that before making your first deposit, you must submit copies of identification documents to verify your account.
How Long Do Casino Lab Withdrawals Take?
Per the casino’s Terms & Conditions, the withdrawal team may review any cashout request for up to 3 business days, though in most cases, transactions are processed much faster. Some methods allow instant withdrawals, while others may require 2–3 days for completion.
How to Claim a Bonus at Casino Lab?
Once your first deposit is made, you become eligible for the welcome bonus. Make sure to check the minimum deposit requirement in advance. Any free spins earned are automatically credited according to the bonus rules. Other promotions have their own terms, so always review them before participating.
How to Withdraw Winnings from Casino Lab?
After completing account verification, you can request a withdrawal. The casino supports a wide range of payment options, including VISA, MasterCard, PayPal, Apple Pay, NeoSurf, Trustly, and more. Most methods have a transaction limit of $2,300, ensuring smooth and secure cashouts for players.
My name is Oliver Smith, and I’m the Head of Content Strategy. At topcasino-nz.com, I write detailed casino reviews and conduct research in the field of online gambling.
I started my career in customer support at leading casinos, then moved into consulting, where I helped gaming brands strengthen their relationships with players. With more than 15 years of experience in the industry, I now focus on creating honest, in-depth reviews and developing marketing strategies in the online casino sector.
You can rely on my expertise: every review is based on a thorough checklist to ensure players receive trustworthy information and a positive gaming experience. My goal is to provide clear, reliable recommendations to help you choose the right online casino in New Zealand.
